[Insert Creepy Electronic Voice Here]
*Hello Welcome to [Generic Large Corporation]. For Service in English Press 1
[Continue Ad Infinitum]
Automated phone tree navigation, is there anything more frustrating? I personally refuse to call any type of technical support line unless absolutely necessary specifically to avoid these maddening systems. The only thing worse are the one with voice recognition! When I am forced to call I simply continually mash 0 until I’m forwarded to an operator, but then of course I either end up sitting on hold for inhumane lengths of time or am unceremoniously disconnected.
*What can we help you with today?
“My Internet Service is Dead”
*I think you said ‘Sales’, is that correct?
“Noooo….please shoot me in the head”
*I think you said your internet service is dead…I’ll connect you to tech support”
Sound familiar? Enter Fonolo, sanity saviors for a million customers waiting on hold. Based in Toronto, Fonolo has come up with the best idea for a service I’ve come across in a very long time.
Essentially what Fonolo is offering is pretty basic:
1) Easy phone tree navigation using transcribed trees posted online and then the ability to deep dial right to the spot you want.
2) The ability to log your conversation both in terms of time and number called, but also an audio record of the phone conversation itself.
If there’s a better use for Voip technology I can’t think of it. And here’s the best part, the service is absolutely FREE!! (well at least for the forseable future anyway, I’m sure at some point there will be premium features added for a cost).
Currently in closed BETA, there is a video on the Fonolo website of their EComm 2008 presentation which goes over the service in detail if you’d like more info.